Customer FAQS
WHAT IS GOLD VERMEIL?
All STELLAR 79 jewellery is 18 karat gold vermeil. Gold vermeil is a thick coating of gold at a thickness of 2.5 microns over a sterling silver base.
WHAT IS STELLAR 79 DOING TO BE MORE SUSTAINABLE?
Please refer to our Sustainability Journey
WILL MY JEWELLERY LOOK EXACTLY THE SAME AS THE IMAGES ON THE WEBSITE?
STELLAR 79 jewellery is handcrafted using natural materials and gemstones. As such, it is possible to have slight variations in colour, composition and size of each piece. Every image has been selected to illustrate the products detail – for accurate dimensions, please refer to the specific product page.
DOES STELLAR 79 JEWELLERY HAVE A UK HALLMARK?
All STELLAR 79 jewellery is laser marked with 925 to indicate the sterling silver purity. Where pieces meet the required metal weight set by the London Assay Office, they are marked with the Traditional UK Hallmark at Goldsmiths’ Hall.
WHO DESIGNS STELLAR 79 JEWELLERY AND WHERE IS IT CREATED?
STELLAR 79 jewellery is designed in London by sisters Natasha and Sheena, and is hand-made in Jaipur in India by talented artisans.
WHAT ARE STELLAR 79 RING SIZES?
Please refer to our Ring Sizing guide.
HOW DO I CARE FOR MY STELLAR 79 18 KARAT GOLD VERMEIL JEWELLERY?
Please refer to our Jewellery Care guide.
CAN I PRE-ORDER OUT OF STOCK ITEMS?
Please contact us via our Contact Page with your request.
HOW WILL MY JEWELLERY BE PACKAGED?
All jewellery comes packaged in a sleek, stylish black and white branded jewellery box. STELLAR 79 is committed to being environmentally friendly by avoiding excess packaging and using outer mailer boxes and jewellery boxes which are FSC certified and made from a mix of recycled and waste paper which is 100% recyclable. To further minimise packaging, orders with multiple pieces will be packaged together where possible, unless requested otherwise in the notes section at the checkout. We encourage both mailer and jewellery boxes to be reused, to extend their purpose and lifespan.
DOES STELLAR 79 OFFER GIFT WRAPPING?
Every purchase comes with a sleek, stylish and environmentally-friendly branded jewellery box. Perfect for you to gift as it is and share the STELLAR 79 love.
WHAT PAYMENT METHODS DO STELLAR 79 ACCEPT?
We accept all major payment methods including Visa, Mastercard, AMEX, Apple Pay and Google Pay.
WHAT SHIPPING OPTIONS DOES STELLAR 79 OFFER?
Please refer to our Shipping information.
WHAT IS THE STELLAR 79 RETURN POLICY?
Please refer to our Returns information.
IS MY STELLAR 79 JEWELLERY GUARANTEED?
STELLAR 79 jewellery is covered by a 6 months warranty with a valid proof purchase. Unfortunately, our warranty does not cover general wear and tear, misuse or lost stones.
CAN I RETURN JEWELLERY PURCHASED FROM LAST CHANCE?